Terms & Conditions of Platform Use

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and hfive5 ("Platform", "we" or "company"). By accessing, registering, or using any services provided by hfive5, you agree to be fully bound by all provisions contained in this document.

The hfive5 platform operates under international licensing and offers online casino services including slots, live casino, baccarat, and sports betting to users in Malaysia. We reserve the right to amend, update, or modify these terms at any time without prior notice. It is your responsibility to check this page from time to time.

If you do not agree with any part of these terms, please stop using our platform immediately and contact our customer support team to close your account.

2. Eligibility and Account Registration

To register as an hfive5 member, you must meet the following requirements at all times:

• Be at least 21 years of age or older on the date of registration.
• Be located in a jurisdiction where online gambling is not absolutely prohibited by local law.
• Register one account only. Holding more than one account by the same individual is prohibited and may result in all related accounts being frozen.
• Provide accurate, complete, and up-to-date information during the registration process.
• Have never been banned, blocked, or had membership revoked from the hfive5 platform previously.

hfive5 reserves the right to request identity verification at any time, including copies of your identity card (MyKad) or passport, proof of address, and other relevant documents. Failure to submit the requested documents within the specified period may result in temporary suspension or permanent closure of your account.

It is your responsibility to ensure that the personal information in your account is always kept up to date and accurate. Any discrepancies in information may delay the withdrawal process or cause your account to be blocked until verification is complete.

3. Deposits, Withdrawals and Payments

hfive5 provides a range of payment methods suited to users in Malaysia. All transactions are processed in Malaysian Ringgit (RM/MYR) unless otherwise stated for cryptocurrency payment methods.

Accepted payment methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay, and cryptocurrency (USDT, BTC, ETH).

• The minimum deposit for all payment methods is RM20.
• The minimum withdrawal for all payment methods is RM50.
• Withdrawal processing time is typically between 10 to 45 minutes depending on the method chosen.
• All deposits and withdrawals must be made using a payment method registered in your own name.
• hfive5 is not responsible for any delays caused by third parties such as banks or e-wallet providers.

hfive5 reserves the right to carry out anti-money laundering (AML) checks on any transaction prior to its approval. This process may require additional documents from you and may cause a temporary delay in the processing of withdrawal requests.

4. Bonuses, Promotions and VIP Programme

All bonuses and promotions offered by hfive5 are subject to wagering requirements and specific terms set at the time the offer is made. Meeting the wagering requirements is mandatory before any winnings derived from a bonus can be withdrawn.

Welcome Bonus: New members are eligible for a 100% bonus on their first deposit up to a maximum of RM500. The wagering requirement is 15 times the bonus amount received. Calculation examples:

• Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering requirement: RM100 × 15 = RM1,500
• Deposit RM1,200 → Bonus RM500 → Balance RM1,700 → Wagering requirement: RM500 × 15 = RM7,500

hfive5 VIP Programme offers four premium membership tiers: Bronze, Silver, Gold, and Platinum. Each tier provides a higher weekly cashback rate — starting from up to 0.2% (Bronze), 0.4% (Silver), 0.6% (Gold) to 0.8% (Platinum). Member progression to higher tiers is assessed periodically based on their activity and loyalty on the platform.

hfive5 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time. In the event of bonus abuse or exploitation, we reserve the right to cancel the relevant bonus and close the accounts involved.

5. Game Rules and Member Conduct

All games available on the hfive5 platform are operated using software from licensed and certified providers. Game results are final and cannot be disputed unless there is clear evidence of a technical failure.

As a member, you agree to:

• Play personally using your own account only — no proxies, bots, or automated software are permitted.
• Not attempt to exploit any bugs, errors, or technical vulnerabilities in the platform for personal gain.
• Not engage in any form of fraud, collusion, or manipulation against other players.
• Not use another person's username, password, or payment details.
• Comply with all specific rules relating to each type of game provided.

hfive5 uses advanced fraud detection technology to monitor suspicious activity. Any violation of these rules will result in immediate action, including account freezing, cancellation of winnings, and possible legal action.

6. Limitation of Liability and Disclaimer

hfive5 provides its platform and services on an "as is" and "as available" basis. We make no express or implied warranties regarding the continuity, accuracy, or completeness of our services.

The following matters are outside our control and will not entitle members to claim any compensation:

• Service disruptions due to scheduled or unscheduled maintenance.
• Internet connection or equipment failures on the user's end.
• Actions of third parties including game software providers and payment providers.
• Extraordinary circumstances (force majeure) including natural disasters, public disturbances, or government actions.
• Indirect, consequential, or punitive losses even if we have been informed of the possibility.

hfive5's maximum total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days prior to the claim being made.

7. Account Termination and Suspension

Members may request the closure of their account at any time by contacting the hfive5 customer support team. Account closure requests will be processed once all pending transactions have been settled.

hfive5 reserves the right to suspend or close an account without prior notice under the following circumstances:

• Confirmation that the member is under 21 years of age.
• Identity fraud or providing false information during registration.
• Breach of any provision in these Terms and Conditions.
• Suspected activities related to money laundering or terrorism financing.
• Intimidation or threats directed at our support staff.
• A self-exclusion request submitted by the member themselves or an authorised party.

If an account is closed due to a breach, hfive5 reserves the right to withhold any existing balance until the investigation is complete. If the investigation finds no breach, the balance will be returned to the original payment method.

8. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws of the relevant licensing jurisdiction under which the hfive5 platform operates. Use of this platform from Malaysia is at the user's own choice and responsibility.

Should any dispute arise between a member and hfive5, we encourage an amicable resolution through the following channels:

• Contacting the customer support team via live chat or email for resolution at the first level.
• If no resolution is reached, the dispute will be referred to the relevant regulatory body appointed by our licensing authority.
• The decision of the arbitration body is final and binding on both parties.

You agree that any claim or legal action must be initiated within one (1) year from the date of the incident giving rise to that claim. Claims submitted beyond this period will not be considered.

9. Communications and Notices

By registering an account with hfive5, you agree to receive communications from us via email or platform notifications regarding account activity, terms updates, active promotions, and other important information.

All official notices from hfive5 to you will be sent to the email address you registered. It is your responsibility to ensure your email address is kept up to date and active. hfive5 is not responsible for any failure in communication resulting from an outdated or incorrect email address.

For official communications to hfive5, you may contact us via:

• 24/7 live chat in Malay and English through our platform.
• Official email: [email protected]